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Spa Lead

The Spa Lead requires keen customer service and employee relations’ knowledge to provide memorable experiences for our guests and members.They effectively work with the Leadership Team to develop and continually improve the spa service provider area while maintaining exemplary customer service, maintain a smooth operation to better service the team and our guests.

Duties & Responsibilities:

  • Be on time and prompt with each appointment and perform services within the appropriate time allotted for the service
  • Provide leadership of the day to day operations of the massage therapist team
  • Open and close treatment rooms each day according to the Standard Operating Procedures
  • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices
  • Inform and educate our guests about specific wellness concerns
  • Be flexible with the schedule, supporting the needs of the spa
  • Supervise the massage operations, product control, and maintain  equipment/tools
  • Properly care for equipment and  assist with cost controls
  • Have complete knowledge and understanding of all services and products offered while educating and training guests & massage team in these areas
  • Actively promote home care programs, meeting minimum retail sales goals
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
  • Perform prep work, properly clean, and restock room as required
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
  • Handle guests’ questions and concerns professionally and courteously
  • Provide accurate, appropriate, and immediate responses to all requests by guests
  • Possess the ability to work without direct supervision
  • Maintain a positive attitude and contribute toward a quality work environment
  • Regularly attend, participate in and support training and staff meetings for the spa
  • Assist in all areas of spa operation as requested by management
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention


  • Must be available a minimum of 5 days a week
  • Must be a team player
  • Must be detailed-oriented and have ability to multi-task
  • Ability to be efficient and productive in a fast-paced environment
  • Must have enthusiasm and possess excellent customer service skills
  • Enjoy working with people and possess a friendly and outgoing personality
  • Excellent communication and listening skills, as well as basic computer knowledge
  • Ability to develop a successful team and provide efficient and effective training
  • Complete knowledge of financial budgeting, purchasing, inventory management and treatment costs
  • Thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and train in specific massage and body treatment offered on the menu
  • The expectation is one of a working supervisor that includes scheduled time “working” at the desk per the discretion of the Leadership team



  • Must hold and maintain a current state license
  • 2 years experience in a similar role or related area, required
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