Sun Valley Resort offers a wide range of seasonal, part-time and full-time employment positions across our mountain, retail, food & beverage, recreation and administrative locations. Join our team in this beautiful year-round mountain location and take advantage of our benefits and numerous winter and summer recreation opportunities!
PC and Desktop Support Technician
Sun Valley, ID
The role of the Help Desk Support is to assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed, but the Help Desk Support is responsible to ensure that an effective solution is provided to the user with a focus of positive and helpful customer service.
Essential Duties & Responsibilities:
Provide help desk support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT help desk with special focus on customer service.
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
Modify configurations, utilities, software default settings, etc. for the local workstation
Utilize and maintain tickets in the help desk tracking software
Setting up new users as approved by management
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Report issues to the Service Desk for escalation
Provide IT support for special events and functions including setup and take-down of point-of-sale (POS) terminals & systems
Assign users and computers to proper groups in Active Directory
Perform timely workstation hardware and software upgrades as required
Education and/or Experience:
Two to four years relevant technical training and experience required.
To perform this job successfully, an individual should have knowledge of Microsoft Office, Various Browsers. Experience with VMware, VDI, Active Directory, DNS, basic TCPIP network working and Storage Area Network is beneficial. The position also requires knowledge of Microsoft Windows 7 and above as well as Point of Sale terminals.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee must be able crouch, bend and kneel while setting up computer workstations