View Our Website View All Jobs

PC and Desktop Support Technician

The role of the Help Desk Support is to assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed, but the Help Desk Support is responsible to ensure that an effective solution is provided to the user with a focus of positive and helpful customer service.

Essential Duties & Responsibilities:

  • Provide help desk support and resolve problems to the end user’s satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT help desk with special focus on customer service.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Utilize and maintain tickets in the help desk tracking software
  • Setting up new users as approved by management
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
  • Install, test and configure new workstations, peripheral equipment and software
  • Report issues to the Service Desk for escalation
  • Provide IT support for special events and functions including setup and take-down of point-of-sale (POS) terminals & systems
  • Assign users and computers to proper groups in Active Directory
  • Perform timely workstation hardware and software upgrades as required

Education and/or Experience:                                                 

Two to four years relevant technical training and experience required.

Computer Skills:                                                       

To perform this job successfully, an individual should have knowledge of Microsoft Office, Various Browsers. Experience with VMware, VDI, Active Directory, DNS, basic TCPIP network working and Storage Area Network is beneficial. The position also requires knowledge of Microsoft Windows 7 and above as well as Point of Sale terminals.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.  The employee must be able crouch, bend and kneel while setting up computer workstations

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*