Sun Valley Resort offers a wide range of seasonal, part-time and full-time employment positions across our mountain, retail, food & beverage, recreation and administrative locations. Join our team in this beautiful year-round mountain location and take advantage of our benefits and numerous winter and summer recreation opportunities!
Guest Services Manager
Sun Valley, ID
World-renowned Sun Valley Resort is seeking a Guest Services Manager to oversee the Bell Services and correlating services of more than 400 rooms.
About Sun Valley Resort:
We’re not saying Sun Valley has special powers, but a lot of magical things do happen here. In the winter, the slopes on Bald and Dollar mountains enjoy a nearly lift line-free experience, not to mention a nearly cloud-free days as well. A complete year round experience with golf, mountain biking, and many other recreational opportunities in the summer, Sun Valley Resort is a true luxury mountain escape.
Essential Duties and Responsibilities:
Plans guests’ arrival experience by studying guest arrivals/departures, meetings, group activities and special needs; developing response plans and preparing for special events.
Manage, direct, control and oversee valet parking operations keeping staff informed by preparing and disseminating announcements and itineraries; preparing staff with information, background and answering questions.
Accomplish staff requirements by orienting, training, assigning, scheduling and coaching employees. Accomplish project results by expediting assignments.
Meet guest service standards by following productivity and quality standards; resolving operational problems; identifying work process improvements.
Resolve guest issues by investigating, evaluating and settling complaints; following-up with guests; personally resolving difficult situations.
Maintain a safe, secure, and healthy environment by enforcing organizational standards and procedures.
Maintain guest confidence and protects organization reputation by keeping information confidential; enforcing legal requirements.
Makes a weekly schedule for the Bell Service staff for both hotels and special events.
Addresses guest and employee issues in a timely manner.
Outlines a seasonal budget and balances labor costs with appropriate staffing.
Meets cost standards by monitoring expenses; implementing cost-saving actions. Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Completes necessary paperwork required for Payroll, HR, etc.
Hires and fires within the department as deemed necessary.
Conducts annual employee reviews and increases wages where necessary and possible.
Consults with the Bell Service staff, Sales staff, Front Desk staff, Concierge staff and other levels of management
Other tasks to be assigned.
Key Competencies & Qualifications:
To perform the job successfully, an individual should demonstrate the following competencies:
Strong customer service background
3 yrs experience in the Hospitality industry
Minimum 1 yr logistical and/or managerial experience
Ability to efficiently prioritize, delegate, and execute tasks and assignments