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Barista

The Barista is responsible for serving all products with friendly, individualized attention towards each customer. He/she is also responsible for educating customers about our premium coffees and teas. 

Product:

  • Ensures that all customers are educated on our products and services.
  • Maintains the highest quality, consistent product standards.
  • Follows all Company drink recipes and procedures.
  • Passes monthly re-certifications in a timely manner.
  • Develops an understanding of coffee and tea regions and the various differences in flavor and blends.
  • Begins to educate themselves on the various types of coffee, tea products, blends and roasts.
  • Proficiently prepares blended and cold drinks provided by the store.

Service:

  • Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
  • Verbally receives and calls back customer orders in a friendly manner.
  • Reports all customer complaints to manager on duty.
  • Responds proactively to prevent customer service situations.
  • Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
  • Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location and receiving and filling customer orders.
  • Answers customer questions regarding coffee blends, preparation and product freshness.
  • Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.
  • Sells and serves baked goods and miscellaneous food items to customers.
  • Maintains efficient, friendly service.

Environment:

  • Restocks shelves when necessary.
  • Routinely cleans the bar area, floor, windows and grinders; takes out trash, etc.
  • Assists in the distribution of weekly shipments.
  • Reports potential safety hazards to the manager on duty.
  • Reports all employee accidents to the manager on duty.
  • Informs the manager on duty of any operational inconsistencies.

Requirements, Qualifications & Physical Demands:

  • Entry level position.
  • Must be 19 or older to serve alcohol. 
  • Runs errands, when needed, to pick up supplies and/or product.
  • May work special events, as needed.
  • Maintains positive Company morale and professional attitude.
  • Must be able to work overtime, as needed.
  • Excellent verbal and written skills.
  • Well-organized and detail-oriented.
  • Minimum high school diploma or equivalent.
  • Regularly required to stand, walk, talk and hear.
  • Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms.
  • Regularly required to lift and/or move items up to 30 pounds.
  • Must be able to adjust vision to both day and night lighting and be able to focus on distant and close-range projects.
  • Regularly required to handle food and hot beverages.
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