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Hotel Front Desk Agent

The Front Desk Clerk serves as the first contact to guests checking in and out of the resort.

Essential Duties and Responsibilities:

  • Check-in guests, check-out guests, cashier and give directions.
  • Accommodate guests’ before/during/after stay.
  • Take Guest complaints and either help them or pass it on to the appropriate person.
  • If the switchboard is busy, answer telephones.
  • Be familiar with the resort and all of its properties.
  • Stay up-to-date on all events happening in the area.
  • Keep the front office area clean and tidy.
  • The front desk is open 24 hours a day and requires that employees keep a flexible schedule to cover all shifts.
  • Prepare guest packages.
  • Must possess excellent communication skills.
  • Serve as a liaison between departments.
  • Other tasks to be assigned. 

Qualifications:

  • Excellent customer service skills.
  • Experience on OPERA preferred.
  • Ability to work well with different personality types.  
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