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Bell Service

In addition to our Bell Service staff helping provide the first impression of Sun Valley to our guests, they also assist in making our guests' transition from car to hotel as smooth and stress free as possible. Bell Service typically assists guests with unloading their vehicle, escorting them to their rooms, provide a brief orientation to accommodations, transport luggage to rooms, and attend to any immediate needs. This is both a fun and demanding position in that it is dynamic and service oriented.

Key Duties and Responsibilities:

  • Maintain a friendly, cheerful and courteous demeanor at all times.
  • Maintain the appearance of lobby areas, courtyard and entrances to present a clean and attractive facility to customers.
  • Comply with the hotel conduct policy.
  • Be well groomed and in uniform with name tag at all times.
  • Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
  • Upon arrival, greet and assist guests by helping unload luggage from vehicle and transporting it to their room, personally carrying the luggage or using a luggage cart.
  • Upon departure, assist guests by transporting luggage from room to lobby and helping them load luggage into vehicle.
  • Respond to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc. Maintain written log, recording these requests and deliveries.
  • Respond to inquiries and promote the hotel's services, in person and on telephone, by explaining products/services.
  • Provide the guest with up-to-date hotel information in order to enhance customer relations.
  • Keep abreast of local activities and the area’s establishments in order to answer questions and give recommendations or directions.

Must have a current driver's license.

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